Management TrainingEI Training offers an array of management training courses that are designed to enhance the leadership and managerial skills of your front line managers. Certificate IV Front Line Management - Business DevelopmentThis course is ideal for employee's who are responsible for business development in your organisation. The course provides participants with the skills to undertake operational planning, continuous improvement, high level customer service and relationship development, and product knowledge and promotion. Please click here for a course summary for Certificate IV Front Line Management - Business Development. Certificate IV Front Line Management - Customer ServiceThis course is ideal for employees who are responsible for management in an environemnt that is reliant on high levels of customer service and satisfaction - for example, retail and hospitality workplaces. This course provides participants with the skills necessary to undertake effective team building, customer service, dealing with difficult customers and implement customer service strategies in the workplace. Please click here for a course summary for Certificate IV Front Line Management - Customer Service. If you would like further information on either of these courses, please contact us. |
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